Frequently Asked Questions
Everything you need to know about your luxury sleepwear and loungewear experience.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout for faster delivery.
How do I care for my silk and luxury fabrics?
To maintain the longevity of your Papinelle pieces, we recommend a cold gentle hand wash using mild detergent. Always air dry in the shade and avoid tumble drying to preserve the delicate fibers.
What is your return policy?
We accept returns on full-priced items within 30 days of purchase, provided they are unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, certain items like knickers cannot be returned.
Do you offer international shipping?
Yes, we ship our collections worldwide. International shipping costs and delivery timeframes vary by destination and will be calculated automatically during the checkout process.
How can I find my correct size?
Our garments are designed for a relaxed, comfortable fit. You can refer to our comprehensive Size Guide found on each product page to compare your measurements against our international sizing standards.
Can I change or cancel my order after it has been placed?
As we strive to ship orders as quickly as possible, we can only make changes or cancellations if the order has not yet been processed by our warehouse. Please contact our customer service team immediately for assistance.